65 Questions to Ask a Caregiver Agency

If you’re thinking about hiring a caregiver to care for an elderly or disabled loved one, you probably have a lot of questions. When you entrust someone to care for your loved one, you want to make sure you’ve done your homework and chosen the best possible caregiver agency.

Don’t worry, we’re here to help. In this blog post, we’ll give you some questions to ask a potential caregiver agency. With these questions in hand, you can make an informed decision about which agency is right for you and your family.

28 Questions you should ask any caregiver agency:

  1. What qualifications and experience are required of caregivers?
  2. How much experience does the agency have?
  3. How many caregivers does the agency employ?
  4. How are caregivers screened and vetted?
  5. What training do caregivers receive?
  6. What are the agency’s policies and procedures for dealing with difficult behaviors?
  7. Are caregivers bonded and insured?
  8. What are the consequences for caregivers who violate agency policies?
  9. What support does the agency provide to caregivers?
  10. How often does the agency check in on caregivers and clients?
  11. What happens if a caregiver is sick or unavailable?
  12. How does the agency handle complaints from clients or families?
  13. Can you give me references from other families who have used your services?
  14. Do you have any brochures or other materials that I can take home to look at?
  15. How often do you do background checks on your caregivers?
  16. Do you offer custom care plans?
  17. Can I meet with some of your caregivers before making my decision?
  18. How do you handle scheduling conflicts?
  19. Are your caregiver’s employees of the agency or independent contractors?
  20. How do you communicate with families about their loved one’s care?
  21. How does the agency match caregivers with clients?
  22. Does the agency offer additional services, such as respite care or overnight care?
  23. How are caregivers supervised?
  24. How do you handle caregiver misconduct?
  25. How do you ensure that caregivers are providing quality care?
  26. What is the process for onboarding new caregivers?
  27. Does the agency require drug testing for caregivers?
  28. What’s the process for terminating services with the agency?

37 Questions you should ask any care agency about their service:

  1. What services does your agency provide?
  2. Does the agency offer 24/7 care?
  3. On average, how long do caregivers stay with clients?
  4. How does the agency charge for its services (by the hour, by the day, by the week)?
  5. Is there a fee for matching clients with caregivers?
  6. Does the agency offer discounts or a sliding scale of fees?
  7. What forms of payment does the agency accept?
  8. Are there any hidden fees or additional charges that aren’t listed in the estimate?
  9. Does the agency currently have any special offers or promotions running?
  10. What are your rates?
  11. When do I have to pay for the services provided?
  12. Do you offer discounts for long-term care or multiple clients?
  13. How do you handle cancelations or schedule changes?
  14. Is there a minimum number of hours required for service?
  15. Do you offer short-term care or respite care?
  16. Do you provide transportation for your clients?
  17. Do you offer additional services, such as homemaking, light housekeeping, grocery shopping, etc.?
  18. Do you have liability insurance in case of an accident in the home?
  19. What happens if I’m not satisfied with a caregiver’s performance – can I request a replacement?
  20. Do you offer special care services, such as for dementia patients or people at the end of life?
  21. Can I talk to a supervisor if I have concerns about my caregiver’s performance?
  22. How often will I receive updates on my loved one’s care plan?
  23. Who can I contact in an emergency (after hours)?
  24. How often will I be able to meet with my caregiver before she/he starts with us?
  25. Are there any long-term contracts that I need to sign?
  26. If so, what are the terms of those contracts?
  27. Do you offer a satisfaction guarantee?
  28. If so, what are the terms of that guarantee?
  29. Can caregivers run errands for clients?
  30. Are there any restrictions on the tasks caregivers can do for clients?
  31. Are your caregivers available on weekends or holidays?
  32. Do your caregivers have experience caring for people with my loved one’s condition?
  33. Can I request a specific caregiver for my loved one?
  34. What happens if my loved one needs care outside of normal business hours?
  35. What if my loved one is hospitalized or cannot be cared for at home for other reasons?
  36. How do I sign up for a service with your agency?
  37. Is there anything else I should know about your agency or services?

Frequently Asked Questions

What is the difference between a caregiver and a caretaker?

The main difference between a caregiver and a caretaker is that a caregiver provides long-term care for a loved one, while a caretaker is a person who provides short-term care.

A caregiver typically has a more personal relationship with the person they are caring for, while a caretaker is likely only hired to help out in an emergency.

Caregivers often take on tasks such as bathing, dressing, and feeding, while caretakers may only be responsible for light housekeeping or walking with the person. In general, caregivers are more involved in their loved one’s life, while caretakers are only there to provide specific assistance when needed.

How do you introduce yourself as a caregiver?

When you’re introduced as a caregiver, the first thing you should do is shake hands. This is the perfect opportunity to make eye contact and smile. You can say something like, “Hello, I’m your caregiver.” You can also tell them your name and what your role will be. You must be friendly and communicate openly with the patient and their family. This helps build trust and create a positive relationship.

What knowledge and skills do caregivers need?

Caregivers need to have a lot of knowledge about their patient’s conditions to provide the best care possible. They also need to be good at providing care, such as administering medications and changing dressings.

Caregivers must be patient and compassionate, able to handle difficult situations and respond appropriately to changes in their patient’s conditions. They must also be able to take care of themselves, as the work can be both physically and mentally demanding.


Caregiver agencies can be a great help when family members live far away or when managing difficult caregiving tasks become too much to handle alone. Before you entrust someone to care for your loved one, do your research and ask lots of questions to find the right agency for your needs – and these questions are a good place to start!

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