64 Questions to Ask a Home Insurance Agent

Home insurance is one of those things you hope you never have to use, but it’s there as a safeguard in case something terrible happens. That’s why it’s important to ensure you’re getting the best coverage for your needs.

The best way to make sure you’re getting the coverage you need at a price you can afford is to ask lots of questions—and that’s where we come in. In this blog post, you’ll find questions you should ask a home insurance agent before you sign up for a policy. That way, you’ll know exactly what you’re getting and won’t get any unpleasant surprises down the road.

64 Questions to ask a home insurance agent:

  1. What is covered under my policy?
  2. What is not covered under my policy?
  3. How much does my policy deductible cost?
  4. What is the replacement cost of my home? 
  5. How much personal property coverage do I have? 
  6. Do I need special riders for high-value items? 
  7. Does my policy cover temporary living expenses if my home is uninhabitable? 
  8. Am I covered if someone is injured on my property? 
  9. Am I covered if my pet injures someone? 
  10. What happens if I need to claim outside of regular business hours? 
  11. Can I speak to someone 24/7 if I have questions about my policy or need to file a claim? 
  12. What types of coverage does the policy include?
  13. What are the deductibles?
  14. How much does the policy cost?
  15. What is the claims process?
  16. How long does the policy last?
  17. What discounts are available?
  18. Are there any bundling discounts available?
  19. What is the company’s customer service like?
  20. How strong is the company financially?
  21. What is the company’s rating with AM Best? 
  22. What do other customer reviews say about the company?
  23. What is the process for filing a claim? 
  24. How long does it take for claims to be processed? 
  25. What types of coverage does the policy offer?
  26. What is the deductible?
  27. Does the policy cover flood damage?
  28. Does the policy cover wind damage?
  29. Does the policy cover earthquake damage?
  30. Does the policy cover fire damage?
  31. Does the policy cover water damage?
  32. Does the policy cover mold damage?
  33. Does the policy cover theft?
  34. Does the policy cover vandalism?
  35. Does the policy cover accidents?
  36. What information do I need to file a claim?
  37. How do I contact someone with questions about my policy or need to file a claim?
  38. Will my rates go up if I file a claim?
  39. How much does home insurance cost?
  40. What does home insurance cover?
  41. What is the difference between replacement cost and actual cash value?
  42. What is the best way to compare home insurance policies?
  43. How often should I review my policy?
  44. What factors can affect my home insurance rates?
  45. Do I need to insure my home for its full replacement value?
  46. How can I make my home more insurable?
  47. What types of homes are considered high-risk by insurers?
  48. What is an exclusion in a home insurance policy?
  49. How does my credit score affect my home insurance rates?
  50. Should I purchase additional coverage for valuable items such as jewelry or art?
  51. Do I need liability coverage in my home insurance policy?
  52. What happens if I miss a payment on my home insurance policy?
  53. Is there a penalty for canceling the policy early?
  54. What happens if I move to a new home?
  55. Can I add or remove coverage at any time?
  56. What is your customer service number?
  57. What are your business hours?
  58. Do you have an online portal where I can access my policy information and make payments?
  59. How often does the premium need to be paid?
  60. When does coverage begin?
  61. When does coverage end?
  62. Will I need to provide any documentation when making a claim?
  63. How will my claim be paid out – in a lump sum or installments?
  64. Is there anything else I need to know about the policy or claims process?

Frequently Asked Questions

How do you know if your insurance agent is good?

First, ask friends, relatives, and neighbors if they have an insurance agent they would recommend. Also, check the agent’s licensing and insurance company affiliation.

Finally, ask the agent specific questions about your coverage and what would happen in the event of a claim. If the agent can answer your questions clearly and completely, they probably know what they are doing. If not, it may be time to find a new agent.

What should you not say to an insurance company?

It is important that you do not admit fault to an insurance company. Even if you believe you are only partially responsible for the incident, admitting guilt can drastically reduce the value of your claim or cause it to be denied altogether.

Instead, be polite but firm and explain that you are still investigating the accident and need time to determine who is at fault. You may also want to consult an attorney before speaking with the insurance company for advice on how best to proceed.

What are the 3 types of homeowners insurance?

There are three types of homeowners insurance: Actual Cash Value, Replacement Cost, and Guaranteed Replacement Cost. 

Actual Cash Value policies reimburse the policyholder for the replacement cost of the property less depreciation. For example, if a homeowner’s property is destroyed in a fire and the replacement cost is $100,000, but the policyholder purchased an Actual Cash Value policy with a $50,000 limit, the insurance company would only pay $50,000.

Replacement Cost policies reimburse the policyholder for the replacement cost of the property regardless of depreciation. For example, if a homeowner’s property is destroyed in a fire and the replacement cost is $100,000, the insurance company would pay $100,000.

Guaranteed Replacement Cost policies are similar to Replacement Cost policies, but they also include an automatic increase in coverage to keep up with inflation. For example, if a homeowner’s property is destroyed in a fire and the replacement value is $100,000, the insurance company will pay $100,000 even if it costs more to rebuild the home.

What are things not covered in homeowners insurance?

There are some things that standard homeowners insurance policies typically do not include coverage for, such as valuable jewelry, artwork, other collectibles, identity theft protection, or damage caused by an earthquake or flood. 

Remember that most homeowners insurance policies limit the amount of compensation that can be paid for a single item. So if you own an expensive piece of jewelry or artwork, be sure to make sure you have insurance coverage for it. 

It’s also important to know what is not covered by homeowners insurance. For example, many policies do not include liability coverage, so you’ll be liable for damages if someone is injured on your property. So if you host a party or have guests over frequently, consider adding liability coverage to your policy.

Another thing that is not usually covered by homeowners insurance is damage caused by natural disasters such as hurricanes and earthquakes. However, there are usually separate policies available that provide coverage for this type of event. 

Finally, it’s important to remember that homeowners insurance policies are customizable, so you can add or remove coverage whenever you need to. If you want to add something to your policy or think you need more coverage, talk to your insurance agent, who can help you get the right policy.

Does age affect home insurance?

Age definitely affects home insurance premiums. Statistically, younger homeowners file claims more often than older homeowners. This is because they tend to have less experience maintaining their home and are more prone to accidents.

Older homeowners, on the other hand, tend to be more settled in their lives and have had more time to build equity in their homes. They are also less likely to file claims because they generally have time to learn about maintaining their home and taking precautions against accidents.

For this reason, most insurance companies give discounts to older homeowners. They know that these homeowners are less likely to file a claim, so they are willing to offer them a lower premium.


It is important that you feel comfortable with your home insurance agent and that they are able to answer all of your questions. The questions above are just a starting point—ask anything that’s on your mind to get the best possible coverage for your needs. Now that you know what questions to ask a home insurance agent, you can be confident that you are getting the right policy for your needs.

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