52 Questions to Ask a House Cleaner

Hiring a house cleaner can be a big decision. After all, you’re inviting someone into your home to clean, and you want to make sure you can trust them. The last thing you want is for something to go wrong or for your house to be damaged in any way.

To help you make the best decision possible, we’ve put together a list of questions you should ask a potential house cleaner before you hire them. By asking these questions, you will get a better sense of who the person is and whether or not they will be a good fit for your needs.

52 Questions you should ask a house cleaner:

  1. What services are included in the price?
  2. What days and times are you available?
  3. What are your cancelation policies?
  4. Are you bonded and insured?
  5. Do you bring your own supplies or do I have to get them?
  6. What kind of cleaning products do you use?
  7. How do you handle keys/security codes?
  8. What happens if something breaks while you’re cleaning?
  9. Do you have liability insurance?
  10. Do I have to be home while you’re cleaning?
  11. Can I leave a tip?
  12. How often do you like to communicate with your clients?
  13. What’s your privacy policy?
  14. How long have you been in business?
  15. Are your cleaning products safe for children and pets?
  16. Do you offer a satisfaction guarantee?
  17. Have you ever refused service to a customer? If so, why?
  18. Do you have any references I can contact?
  19. Do you have any experience cleaning homes with pets?
  20. Are you comfortable cleaning around pets?
  21. Have you ever had items stolen while working for a client?
  22. What’s your policy on tipping?
  23. Would you be willing to sign a confidentiality agreement?
  24. How long will the cleaning take?
  25. What’s your procedure for rescheduling appointments?
  26. What methods do you use for cleaning?
  27. Do you use green/environmentally friendly products?
  28. Can you create a customized cleaning schedule?
  29. Are there areas that you do not clean?
  30. Can I give you a key to my home?
  31. Do you clean windows?
  32. Do you wash dishes?
  33. Do you do laundry?
  34. Do you take out the trash?
  35. Do you vacuum and mop the floor?
  36. Do you wipe down furniture?
  37. Do you clean bathrooms?
  38. Do you make beds?
  39. Do you have any special skills or training, such as carpet or upholstery cleaning?
  40. Can you provide other services, such as grocery shopping?
  41. Do you have any restrictions, such as not being able to work on certain days or not being able to enter certain areas of the house?
  42. How often do you think a house should be cleaned?
  43. How many people will clean my house?
  44. How do you prefer to be paid – cash, check, or credit card?
  45. When is payment due – at the time of service or after?
  46. Are there additional fees for special requests?
  47. Are there any additional fees I should be aware of?
  48. Do you offer discounts for repeat customers?
  49. Do you have any discounts or special promotions?
  50. How often do you need to be paid?
  51. What payment methods do you accept?
  52. Are there any promotions or discounts I can take advantage of at this time?

Frequently Asked Questions

What is the difference between a house cleaner and a housekeeper?

The main difference between a house cleaner and a housekeeper is that a house cleaner generally focuses on the more practical tasks associated with keeping a house clean and tidy, such as sweeping, vacuuming, and dusting. In contrast, a housekeeper is usually responsible for more detailed cleaning tasks such as laundry and ironing.

While cleaners and housekeepers are typically responsible for general home maintenance, housekeepers may also perform more specialized tasks such as cooking or pet care. Ultimately, the differences between these two roles depending on the specific needs of each household.

What is the difference between standard cleaning and deep cleaning?

Standard cleaning and deep cleaning are two different types of cleaning techniques used to maintain a clean and sanitary home or office. Standard cleaning is the most common form of cleaning and usually involves sweeping, vacuuming, dusting, mopping, and other similar tasks. 

Deep cleaning is usually more intensive than standard cleaning and may involve removing stains or dirt from surfaces using advanced tools and techniques. 

The main difference between standard and deep cleaning is the thoroughness that both methods provide. Both are important for keeping your home or office clean, but deep cleaning is usually required for more extreme stains or dirt.

What to check before hiring a cleaner?

Before you hire a cleaner, you should consider a few important factors. You should check the cleaner’s experience and qualifications, as well as their references and reviews from previous clients. You should also take the time to ask about the cleaning methods and special equipment they use. 

In addition, it’s important that you set clear expectations about the results you’re hoping to get, as well as any additional services you’ll need in the long run. By doing your research and asking the right questions, you can ensure that you find a qualified, reliable cleaner who will help keep your home or office looking great for years to come.


These are just a few of the questions you should ask a potential house cleaner before you hire them – but they’re certainly not the only ones. Trust your gut and follow your instincts; if something doesn’t feel right to you, move on to someone else. With a little research, you’re sure to find the perfect house cleaner for your needs – and your budget!

How useful was this post?

Click on a star to rate it!

As you found this post useful...

Share it on social media!

We are sorry that this post was not useful for you!

Let us improve this post!

Tell us how we can improve this post?