51 Questions to Ask a Salon Owner During an Interview

If you’re thinking about opening your own salon, one of the best things you can do is interview existing salon owners. This will give you valuable insights into the day-to-day realities of running a salon, as well as some tips and tricks for getting started.

51 Questions you can ask a salon owner during an interview:

  1. What made you decide to open a salon?
  2. What is your salon’s philosophy?
  3. What are the biggest challenges you have faced as a salon owner?
  4. How do you attract new customers?
  5. How do you retain customers?
  6. What are your thoughts on marketing?
  7. What are your plans for future growth?
  8. What makes your salon different from other salons in the area?
  9. How do you deal with the competition?
  10. What is your pricing strategy?
  11. Do you offer discounts or promotions? If so, how do you determine which customers receive them?
  12. Do you offer your guests any amenities such as coffee or tea?
  13. How long is the average appointment at your salon?
  14. Do you offer walk-in appointments or do guests need to make an appointment in advance?
  15. What is your policy on returns and cancellations?
  16. What kind of feedback do you receive from your clients?
  17. How do you handle customer complaints?
  18. What are your thoughts on customer service?
  19. Do you have any advice for new salon owners?
  20. How do you manage day-to-day operations?
  21. Who handles appointments and operations?
  22. Who orders materials and manages the inventory?
  23. Who cleans the salon and does the laundry?
  24. How do you train new employees?
  25. Do you have any final advice for me?
  26. What do you like most about owning a salon?
  27. What is the biggest challenge in running a salon?
  28. How would you describe the atmosphere in your salon?
  29. How do you decide which products to offer in your salon?
  30. How do you deal with product usage and waste?
  31. What kind of education and training do your stylists have?
  32. How often do your stylists attend continuing education courses or events?
  33. Do you sell gift certificates?
  34. What is the price range of services in your salon?
  35. Do you offer any complimentary services or consultations?
  36. What is your payment policy (e.g. cash only, accepting credit cards, etc.)?
  37. Are there any other policies or procedures I should know about?
  38. What do you love most about being a salon owner?
  39. What are your favorite products and services to offer in the salon?
  40. What are your thoughts on the current state of the salon industry?
  41. How do you see the future of the salon industry unfold?
  42. How do you keep up to date with the latest trends and techniques?
  43. What kind of education and training do your stylists receive?
  44. Do you offer in-house continuing education or training opportunities for stylists?
  45. Do you have plans to expand your salon in the future?
  46. What are your thoughts on social media and its influence on the beauty industry?
  47. How does your salon use social media?
  48. Are tips distributed among the staff or kept by the individual stylist?
  49. Do you offer employee benefits (e.g. health insurance, paid holiday days)?
  50. What are your expectations for employees in terms of work ethic, attendance, etc.?
  51. Do you have advice for stylists who want to open their salon one day?

Frequently Asked Questions

What are the responsibilities of a salon manager?

The duties of a salon manager can vary depending on the size and type of salon, but generally include overseeing day-to-day operations, scheduling appointments, hiring and training staff, and creating and enforcing policies. They must also be able to manage their own time and work efficiently to keep the salon running smoothly.

How do you motivate a salon’s staff?

There are a few things salon owners can do to motivate their staff. For one, they can set goals for the team and reward them when they are met. Another is to create a positive work environment where employees feel appreciated. They can also give their employees tasks that challenge them and help them grow professionally. By implementing these measures, salons can motivate their employees and keep them productive.

What are the skills of a salon owner?

A salon owner must be able to manage and operate a business. They must have excellent customer service skills and be able to provide quality services. They must also be able to market their business and attract new customers.

What are the characteristics of a good salon?

A good salon has friendly, knowledgeable staff who can provide expert advice on hair care, styling, and color. The salon should also have a comfortable atmosphere with plenty of seating. It’s important that the salon offers a variety of services, from haircuts and hair color to waxing and manicures/pedicures, so clients can find everything they need in one place.


Opening a salon is a big decision, but it can be very rewarding if done right. It’s important to ask the right questions when talking to a salon owner to ensure that you get all the information you need to make an informed decision. We hope this list of questions will guide you in your interviews and set you on the path to success!

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