59 Questions to Ask a Software Vendor

In today’s technology-driven world, finding the right software vendor is more important than ever. But with so many options out there, it’s often hard to know where to start. To help you narrow your search, we’ve compiled a list of questions to ask any software vendor before making a purchase.

59 Questions you can ask a software vendor:

  1. What are your company’s core values?
  2. What is your company’s history?
  3. What do you specialize in?
  4. What are your products and services?
  5. How do your products and services benefit your customers?
  6. Who are your target customers?
  7. How much do your products and services cost?
  8. Are there any discounts or promotions available?
  9. How do I order your products and services?
  10. What is the delivery process like?
  11. What are your payment terms and conditions?
  12. Do you offer any guarantees or warranties on your products or services?
  13. Do you have any case studies or testimonials from satisfied customers?
  14. Can you provide me with references from past clients?
  15. Have you ever had any complaints or negative reviews?
  16. How do you handle customer service and support issues?
  17. What are your hours of operation?
  18. Do you have a physical location that I can visit?
  19. Are you involved in any charitable or community initiatives?
  20. Do you have any green practices in place, such as recycling or using energy-efficient lighting?
  21. How long have you been in business?
  22. How many employees do you have?
  23. What is your company’s annual revenue?
  24. What industries do you serve?
  25. What geographic markets do you serve?
  26. What are your most popular products or services?
  27. Do you have any new products or services that we should know about?
  28. Do you offer custom solutions?
  29. Do you offer support and maintenance plans?
  30. What kind of training do you offer?
  31. Do you have any case studies or testimonials that we can review?
  32. How do you price your products and services?
  33. Are there any hidden costs that we should be aware of?
  34. What kind of licensing options do you offer?
  35. What kind of payment terms do you offer?
  36. Do you offer a money-back guarantee or a free trial period?
  37. What is your company’s customer satisfaction rating?
  38. What is your company’s retention rate?
  39. What is your average project size?
  40. What software platforms do you work with?
  41. What development methodologies do you use?
  42. What project management tools do you use?
  43. What quality assurance methods do you use?
  44. What kind of support do you offer after project completion?
  45. How do you handle changes to scope during a project?
  46. How do you handle communication during a project?
  47. How do you handle conflict during a project?
  48. How do you deal with project delays or setbacks?
  49. What are your policies for intellectual property and data security?
  50. What do you offer?
  51. What are your prices?
  52. How do your products/services compare to your competitors?
  53. Do you have any promotions or special offers currently available?
  54. What features do your products/services have?
  55. Do you offer any guarantees?
  56. Have your products/services been featured in any publications or media outlets?
  57. Are your products/services compatible with other software programs?
  58. How often are your products/services updated?
  59. How can I contact you if I have more questions?

Frequently Asked Questions

What is a software vendor?

A software vendor is a company that creates and sells software. This can include anything from operating systems to individual applications. Vendors may also create software development kits (SDKs) to help third-party developers create products that work with their offerings. Some of the largest and most well-known software vendors include Microsoft, Apple, and Adobe.

How do I find a software vendor?

When looking for a software vendor, there are a few things to keep in mind. First, make sure the vendor has experience with your industry or the type of software you’re looking for. Second, ask for references and check them thoroughly. And third, make sure the vendor is reliable and has a good reputation.


When choosing a software provider, it is important to ask the right questions. By asking these questions, you can get a better sense of what it would be like to work with the vendor and whether or not they can meet your needs.

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