81 Questions to Ask Credit Repair Companies

Your credit score is one of the most important numbers in your life. A good credit score can make the difference between getting approved for a loan and being denied, or getting a lower interest rate or paying more interest. It’s no wonder, then, that there are entire companies that specialize in helping people improve their credit scores.

Before you choose a company, though, do your research thoroughly and make sure you’re working with a reputable company that only has your best interests at heart. To help you with this, we’ve compiled a list of questions you should ask any credit repair company before you sign.

81 Questions to ask a credit repair company:

Company information and qualifications

  1. How long has the company been in business?
  2. What’s your company’s track record?
  3. Are you licensed and bonded?
  4. Are you accredited with the Better Business Bureau (BBB)?
  5. Have you ever been sued or investigated by the Federal Trade Commission (FTC) or any other government agency?
  6. Have you ever been sued or had disciplinary action taken against your business by the Better Business Bureau or any other organization?
  7. Have any complaints been filed against you with the BBB or FTC?
  8. Can I talk to some of your former customers?
  9. Do you have any references I can contact?
  10. Do you comply with all federal laws for credit repair companies, including the Credit Repair Organizations Act (CROA)?

Services and prices

  1. What services do you offer?
  2. How much does your service cost?
  3. Do you offer a money-back guarantee if I’m not satisfied with your services?
  4. What are the risks of using your services?
  5. Do you dispute accurate negative entries on my credit report?
  6. How often will we review my progress together?
  7. What happens if I decide to cancel your services before my contract is up?
  8. Will you provide me with copies of all correspondence with the credit bureaus and creditors?
  9. Do you provide customized dispute letters?
  10. What kind of assistance do you offer after I sign up for your services?
  11. Do you employ any tactics that could result in my score going down instead of up?
  12. Do I need to give you my credit report login information so you can “manage” it on my behalf?
  13. Can I see the changes you make to my credit report as they happen?
  14. Do you help with more than just credit report disputes?
  15. Can you negotiate with my creditors to lower interest rates or remove late payments?
  16. Do you offer additional services, such as budget counseling or help correcting errors on my credit report?
  17. How often will we need to meet?
  18. Who will I work with directly and how can I contact them if I have questions outside of our meetings?
  19. Do you have any special offers or discounts going on at the moment?
  20. Do you offer any additional services that could benefit me?
  21. Do you offer free or paid consultations?

Process and procedure

  1. What’s the process for restoring my credit?
  2. Will you help me understand my rights under CROA and other relevant laws?
  3. What information do I need to provide to you so you can start working on my behalf?
  4. How will I be notified about the status of my account?
  5. What else can I do to improve my credit score besides using your services?
  6. Will I need to cancel my current credit products (e.g. credit cards) while we’re working together?
  7. What steps will you take to improve my credit score?
  8. Do you offer any other financial services that could help me, such as credit counseling or debt management?
  9. What should I do if I’m contacted by a creditor or collection agency while my case is pending?
  10. What are my rights under the Fair Credit Reporting Act?
  11. What are my rights under the Fair Debt Collection Practices Act?

Employee information and qualifications

  1. How many employees do you have?
  2. Are your employees trained and certified in credit repair?
  3. How much experience do your employees have?
  4. Do you provide ongoing training and development for your employees?
  5. Are your employees licensed and/or certified in their respective fields?
  6. Do you have a high employee retention rate?
  7. Can I meet with my assigned employee or team before using your services?
  8. What is the average, length of time an employee has worked at your company?
  9. Do you have any employee recognition or reward programs?
  10. Do you have a diversity and inclusion policy for your employees?
  11. Do you have policies or procedures for your employees, such as a code of conduct or grievance procedure?
  12. Do your employees have access to the latest technology and resources for their work?
  13. Can your employees provide me with their professional credentials or certifications?

Company performance and success rates

  1. What’s the average credit score of your customer?
  2. What’s your average turnaround time?
  3. What are your success rates?
  4. What’s the average credit score improvement of your customers after working with you?
  5. Have you helped people with credit problems similar to mine?
  6. Can you help me dispute items that are correct but no longer relevant (e.g. from ten years ago)?
  7. Is there a guarantee that your services will work?
  8. Can you help me remove bankruptcies, foreclosures, or other serious credit issues from my report?
  9. Do you have testimonials or success stories from satisfied customers?
  10. How many customers do you have?
  11. Can you give specific examples of cases you have successfully handled in the past?

Contact and accessibility

  1. What are your business hours and how can you best be reached outside of those hours?
  2. Do you have a physical office that I can visit?
  3. Is your office accessible to people with disabilities?
  4. Can I call or email you anytime if I have questions or concerns?
  5. Can I view my account online at any time?
  6. Can I speak with a representative from your company before making a decision?
  7. Do you have a dedicated customer service team to answer questions and address concerns?
  8. Can I reach you through social media or your website if I need help?
  9. Do you offer virtual or remote services for customers who are unable to visit your physical location?
  10. Are you available after hours or in emergencies?
  11. Do you offer your services in languages other than English?
  12. Do you offer online resources or tools that your customers can use themselves?
  13. Can I sign up for email or SMS updates from your company?
  14. Do you have a loyalty program or rewards system for repeat customers?
  15. Are you active in the community and available for local events or partnerships?

Frequently Asked Questions

Why is it important to repair your credit?

Credit repair is one of the most important aspects of personal finance. A good credit score can lead to lower interest rates on loans, credit cards, and mortgages, as well as better insurance rates. A bad credit score can lead to higher interest rates and a decreased ability to get approved for financing.

Credit repair services can help you improve your credit score by identifying and correcting inaccuracies on your credit report. They can also help you develop a plan to improve your credit history and increase your credit score over time.

If you have a bad credit score, it’s important to start repairing it as soon as possible. The longer you wait, the harder it’ll be to improve your score. Credit repair services can help you get on the right track, and eventually, you can do it yourself.

What can a credit repair company do to restore your credit score?

There are a few things a credit repair company can do to restore your credit score. They can dispute erroneous information on your credit report. This can help improve your credit score by removing negative entries that unfairly affect your credit.

In addition, a credit repair company can help you create a plan to improve your credit score over time. If you stick to this plan and pay your bills and debts on time, you can slowly rebuild your credit score and improve your overall financial situation.

What makes a good credit repair company?

Experience: A company must have a proven track record of helping people improve their credit scores.

Customer service: A good company will provide personalized service that’s tailored to each individual’s needs.

Affordability: A good credit repair company should be affordable for everyone, regardless of their budget.

The company should be trustworthy: You must find a company that you can trust to handle your personal information responsibly.


When it comes to something as important as your credit score, you want to make sure you’re working with a reputable, qualified company that will get results without resorting to questionable tactics that could end up doing more harm than good – and that’s why it’s so important to ask these questions before you hire a credit repair company.

By doing your due diligence upfront, you can be sure you’re in good hands and increase your chances of seeing real, lasting results by working with a credit repair company.

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