59 Questions to Ask an Insurance Broker

When it comes to choosing an insurance broker, there are a lot of factors to consider. How much experience do they have? What type of insurance do they specialize in?

By asking the right questions, you can narrow down your options and choose an insurance broker that best fits you and your needs. To help you get started, here are some questions you should ask an insurance broker before making a decision.

59 Questions you can ask an insurance broker:

  1. How long have you been in business?
  2. How long have you been a broker?
  3. What is your experience with my type of insurance?
  4. What is your success rate with my type of insurance claim?
  5. How many clients do you have?
  6. What are your fees?
  7. What is the process for filing a claim?
  8. How long will it take to get a response from the insurance company?
  9. How often will I need to update my policy?
  10. Do you offer discounts for multiple policies?
  11. Do you have any promotions or discounts currently available?
  12. What is the cancellation policy?
  13. What is the refund policy?
  14. What are the terms and conditions of the policy?
  15. What happens if I miss a payment?
  16. Can I make changes to my policy online or do I need to call you?
  17. Can I pay my premium monthly or does it need to be paid in full upfront?
  18. How do I contact you if I have questions or need to file a claim?
  19. Do you have 24/7 customer service available?
  20. Is there anything else I need to know about this policy or company before I make a decision?
  21. What type of insurance do you specialize in?
  22. What are the different types of coverage that are available?
  23. What are the most common exclusions in a policy?
  24. How much does coverage typically cost?
  25. How often do rates change?
  26. Are there any discounts available?
  27. How much experience do you have in this field?
  28. What is your claims process like?
  29. How long does it take to get a claim approved?
  30. Do you have any testimonials from satisfied customers?
  31. What type of insurance do you currently have?
  32. How much coverage do you need?
  33. What is your budget?
  34. What is your preferred deductible amount?
  35. Do you have any pre-existing medical conditions?
  36. Are you a smoker?
  37. Do you have any children?
  38. Do you own a home?
  39. Do you have any pets?
  40. What is your job title?
  41. How many years have you been working?
  42. Do you belong to any professional organizations?
  43. Have you ever filed a claim?
  44. If so, how was the experience?
  45. Do you have any questions for me about my services?
  46. What types of insurance does the broker offer?
  47. What is the broker’s licensing status?
  48. What do other customers say about the broker?
  49. How does the broker communicate with clients?
  50. How often does the broker review policy options with clients?
  51. Does the broker have access to multiple insurers?
  52. Does the broker provide any additional services?
  53. How much does the broker charge for services?
  54. What type of insurance do you specialize in?
  55. What are the different types of coverage that are available?
  56. What are the deductibles and co-pays for each type of coverage?
  57. Are there any discounts or promotions that are currently available?
  58. Are there any restrictions on which doctors or hospitals I can use?
  59. Do you offer any bundled plans that include multiple types of insurance?

Frequently Asked Questions

What does an insurance broker do?

An insurance broker is a professional who helps individuals and businesses obtain insurance. They work with a variety of insurance companies to find the best policies for their clients. Insurance brokers can also help their clients file claims and provide guidance on how to best protect their assets.

What skills do insurance brokers need?

Insurance brokers need to have excellent communication and negotiation skills. They must also be able to understand complex insurance policies and explain them to their clients. Insurance brokers must be able to work with a wide range of people, from insurance company representatives to their clients. They must also be able to stay up to date on the latest insurance products and trends.


There are a lot of factors to consider when choosing an insurance broker, but these questions are a good place to start. Asking these questions will help you narrow down your options and choose the broker that’s right for your specific needs.

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