105 Questions to Ask a Cleaning Lady

When it comes to maintaining a sparkling clean home, hiring a cleaning lady can be a game-changer. But before you welcome them into your space, it’s crucial to ask the right questions to ensure that your home is in good hands.

Whether you’re looking to hire for the first time or aiming to improve your ongoing cleaning routine, these queries will guide you in setting clear expectations and building a solid, mutually beneficial working relationship.

So, let’s dive in and explore the important questions that will help keep your home looking its best.

Qualifications and Experience

  1. What professional cleaning experience do you have?
  2. Can you provide me with references from your past or current clients?
  3. Have you received any formal training in cleaning or housekeeping?
  4. Are you specialized in any particular type of cleaning?
  5. How long have you been working in this field?
  6. Do you have experience with handling delicate surfaces or materials?
  7. What’s the most challenging cleaning project you’ve undertaken?
  8. How do you stay updated with the best cleaning practices?
  9. Can you tell me about a time when you had to adapt your cleaning techniques?
  10. Do you have experience with pet-friendly cleaning techniques?
  11. How do you handle cleaning chemical allergies or sensitivities?
  12. Are you able to provide eco-friendly cleaning services?
  13. What kind of properties are you most experienced with (homes, offices, etc.)?
  14. Have you worked with families similar to ours before?
  15. What do you enjoy most about your cleaning career?

Cleaning Services Scope

  1. What types of cleaning services do you offer?
  2. Do you provide deep cleaning services?
  3. Are there any cleaning tasks that are outside of your usual scope?
  4. Can you accommodate regular weekly or bi-weekly cleaning sessions?
  5. Do you offer specialized services like window or carpet cleaning?
  6. Do you handle organization and tidying in addition to cleaning?
  7. How would you approach a customized cleaning plan for my home?
  8. Are laundry and ironing services included in your scope?
  9. Do you perform outdoor cleaning tasks, such as balcony or patio cleaning?
  10. How long typically does a standard cleaning session take?
  11. Do you assist with post-construction or move-in/move-out cleaning?
  12. Can you work around my schedule if I need to adjust cleaning times?
  13. Are your services child and pet-friendly?
  14. How do you ensure areas that require disinfecting are properly handled?
  15. Do you have any limitations when it comes to the size of the home or the number of rooms?

Availability and Scheduling

  1. What is your availability throughout the week?
  2. How flexible is your schedule if I need to change a cleaning date at the last minute?
  3. Do you work on weekends or holidays?
  4. How far in advance should I book a cleaning session with you?
  5. Is there a cancellation policy or fee?
  6. Can you commit to a long-term cleaning schedule?
  7. Do you offer one-time cleaning services?
  8. How do you handle multiple clients’ schedules without conflicts?
  9. Can you provide me with an estimated end time for each cleaning session?
  10. Are you usually punctual for scheduled cleaning appointments?
  11. Do you work alone, or will you come with a team?
  12. In case of an emergency, do you have a backup to cover your scheduled cleanings?
  13. How much notice do you need for extra tasks or additional hours?
  14. What happens if you’re running late for a scheduled cleaning?
  15. Do you provide reminders or updates about upcoming cleaning sessions?

Cleaning Supplies and Equipment

  1. Do you supply your own cleaning products and equipment?
  2. If I have specific cleaning products that need to be used, are you comfortable with that?
  3. Are your cleaning products environmentally friendly and non-toxic?
  4. What happens if your equipment breaks down during a cleaning?
  5. Do you carry hypoallergenic cleaning supplies?
  6. Could you accommodate a request for scent-free cleaning products?
  7. Do you have equipment suitable for cleaning high or hard-to-reach areas?
  8. What kind of vacuum do you use, and is it effective for pet hair?
  9. How often do you replace or sanitize your cleaning clothes and mops?
  10. Are there any additional charges for special cleaning supplies or equipment?
  11. How do you ensure your cleaning tools are not cross-contaminating between houses?
  12. Do you carry spare supplies in case something runs out?
  13. Can you work with high-efficiency appliances in my home?
  14. Is there anything I should provide before a cleaning session?
  15. How do you dispose of or recycle cleaning waste?

Pricing and Payment Terms

  1. What is your rate, and how is it structured?
  2. Do you require payment upfront or after services are provided?
  3. Is there a discount for recurring cleaning services?
  4. How do you handle payments—cash, check, or credit card?
  5. Will I get an invoice or receipt for the cleaning services?
  6. What happens if I am unsatisfied with a cleaning—do you offer a satisfaction guarantee?
  7. Are there additional costs for services outside your standard package?
  8. Is there a price difference between a standard clean and a deep clean?
  9. Do you offer package deals or seasonal promotions?
  10. How are extra tasks that require more time handled financially?
  11. If cleaning takes longer than expected, how do you communicate and charge for extra time?
  12. Do you have a minimum number of hours per visit?
  13. Are there specific payment terms I should be aware of?
  14. What is your policy for damaged or broken items during cleaning?
  15. How does tipping work – is it expected, and how much is customary?

Regulations and Insurance

  1. Are you insured and bonded to protect against any potential damages or losses?
  2. Do you follow any specific regulations or guidelines in your cleaning services?
  3. Can you provide documentation verifying your business is legally registered and compliant?
  4. How do you handle personal injury if an accident occurs while cleaning my home?
  5. What steps do you take to ensure the safety and security of my property while you’re working?
  6. Are there certain cleaning practices you must adhere to due to regulatory standards?
  7. How do you manage client confidentiality and privacy?
  8. Do you have workers’ compensation for yourself or any team members you bring?
  9. In case of damage, what is your protocol for resolving the issue?
  10. Do you conduct background checks on any team members that may assist you?
  11. How do you update your policies and insurance to keep up with industry standards?
  12. What kind of training do you provide to your team members regarding safety and regulations?
  13. Are there any legal restrictions on the type of services you can offer?
  14. What are your policies regarding handling house keys or security codes?
  15. How do you manage liability regarding your cleaning services?

Household Specifics and Preferences

  1. How do you tailor your cleaning methods to suit different types of households?
  2. Can you accommodate my household’s specific cleaning product preferences?
  3. Are you comfortable working in a home with children present?
  4. How do you adjust your cleaning approach if there are seniors or individuals with disabilities in the home?
  5. What is your policy on respecting my home’s private areas or items?
  6. Can you work around my family’s schedule to minimize disruption?
  7. Do you have experience in handling high-end appliances or surfaces?
  8. How do you deal with rooms that require more frequent cleaning, such as children’s playrooms or home offices?
  9. Can you manage the care of delicate furnishings or antiques?
  10. What do you do if you notice something out of place or potentially hazardous in my home?
  11. How do you ensure the particular needs of my home are consistently met?
  12. Can you follow a custom cleaning checklist that I provide?
  13. How do you approach areas that my family uses frequently to minimize the spread of germs?
  14. Can you handle pet care areas, such as cleaning litter boxes or pet stains?
  15. What measures do you take to ensure that my home’s specific cleaning standards are upheld?

Frequently Asked Questions

What if certain areas in my home require special attention?

It’s a good practice to communicate any particular concerns or areas in your home that may need extra care. Ask the cleaning lady how she would handle these special requests and if there are additional charges for such services.

How do I address cleaning chemical sensitivities or allergies?

If anyone in your home has allergies or sensitivities to certain chemicals, communicate this information clearly. Ask if the cleaning lady can accommodate your needs by using hypoallergenic or specific cleaning products.

Final Thoughts

Choosing the perfect cleaning lady for your home isn’t just about finding someone who can dust and mop—it’s about trust, clarity, and the peace of mind that comes with knowing your home is cared for exactly as you’d like.

By asking these thoughtful questions, you empower yourself with the knowledge to make an informed decision, guaranteeing that you’ll find a reliable professional who aligns with your cleaning goals and standards.

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Bea is an editor and writer with a passion for literature and self-improvement. Her ability to combine these two interests enables her to write informative and thought-provoking articles that positively impact society. She enjoys reading stories and listening to music in her spare time.