57 Questions to Ask Vendors

When you’re looking for a vendor to provide a product or service for your business, it’s important to ask the right questions. After all, this vendor will be an important part of your supply chain, and you need to be sure they’re reliable, honest, and have your best interests at heart.

57 Questions to ask any potential vendor before you sign on the dotted line:

  1. What services do you offer?
  2. What are your areas of expertise?
  3. How long have you been in business?
  4. Do you have case studies or testimonials from previous clients?
  5. Who will be working on my account?
  6. What is your process for onboarding new clients?
  7. What are your project management procedures?
  8. What is your availability like?
  9. What are your communication preferences?
  10. What is your return policy?
  11. What is your shipping policy?
  12. Can you offer free shipping for our orders?
  13. What payment methods do you accept?
  14. What is the lead time for this product?
  15. Do you offer rush services?
  16. Is there a minimum order quantity?
  17. Do you have a website where I can view your products?
  18. Can I see a sample of this product?
  19. What software do you use?
  20. What platforms do you design for?
  21. What devices do you test on?
  22. What are the dimensions of this product?
  23. What is the weight of this product?
  24. What materials is this product made of?
  25. Do you use sustainable or eco-friendly materials?
  26. Are your products non-toxic?
  27. Can you print our logo on the product or packaging?
  28. Has this product been certified or tested by a third-party organization?
  29. How often do you restock your inventory?
  30. Do you offer a guarantee or warranty on your products?
  31. Can I speak with a customer service representative if I have questions or problems with my order?
  32. What are your rates?
  33. What is your average price per person?
  34. Do you require a deposit?
  35. When is the balance due?
  36. What is the minimum number of guests you require?
  37. What is the maximum number of guests you can accommodate?
  38. Who will be my contact person?
  39. What is the average turnaround time?
  40. Are there any hidden fees or costs I should be aware of?
  41. Do you offer any discounts or special promotions?
  42. What is your cancellation policy?
  43. Do you have any accreditations or certifications in the industry?
  44. Are you insured or bonded?
  45. Do you have experience working with companies in my industry?
  46. Do you have experience with the size or scope of work of my business?
  47. Do you have a location I can visit?
  48. Do you have liability insurance?
  49. Are you a member of a professional organization?
  50. Have you received any awards or accolades?
  51. What are your business hours?
  52. What are the terms of your contract?
  53. When can we start working together?
  54. How do you deal with criticism?
  55. What would your ideal working relationship with a client look like?
  56. Can you handle change orders/scope extensions?
  57. Do you have any other questions for me that I have not covered here?

Frequently Asked Questions

What to consider when selecting vendors?

When choosing a vendor, it is important to consider the quality of their products or services as well as the prices. It is also important that the vendor is reliable and has a good reputation. You should also consider the size of the vendor’s company as well as their customer service.

How do you maintain your relationships with vendors?

A good way to maintain relationships with vendors is through open and consistent communication. This can be done by providing regular updates on your company’s needs and responding to inquiries. It’s also important to be clear about your expectations and maintain a positive attitude. By following these tips, you can build a mutually beneficial relationship with your vendors.

What makes a good vendor relationship?

A good vendor relationship is based on trust and mutual respect. Both parties must be able to communicate and work together openly and honestly to meet the needs of their customers. A good vendor relationship is also responsive and ensures that customers receive the products and services they need on time. Finally, a good vendor relationship is collaborative and both parties work together to find innovative ways to improve the products and services offered.


Asking vendors the right questions up front can save you a lot of headaches down the road. By taking the time to thoroughly vet them, you can choose the vendor that best fits your business and avoid any unpleasant surprises.

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